Terminal Location: The CHELAN SEAPLANES TERMINAL is conveniently located on the south shore of Lake Chelan just west of downtown Chelan next to the Lake Chelan Boat Company where the Lady of the Lake and Lady Express depart from.  Our point of arrival and departure for Stehekin is the National Park Service dock at Stehekin Landing. 

1. Chelan Terminal: 1328 W Woodin Avenue * Chelan, WA 98816 
2. Stehekin: National Park Service Stehekin Landing Seaplane Dock

Passenger Terminal: Our terminal features a comfortable lounge area for passengers. Juice, Soda, and Bottled Water are available for sale. Chelan Seaplanes hats and t-shirts are also available for sale at our Chelan Terminal.

Parking: There is plenty of SAFE short term and long term parking available directly adjacent to our terminal.  Parking is $7.00 per vehicle per day and or $35 per week.  We recommend that parking payment and arrangements be made during your flight reservations.

Check-In Time - Chelan: Please be at our terminal in Chelan at least 20 minute prior to departure for all Stehekin departures. Domke Lake departures must check in at least 30 minutes prior to departure.  This will allow a little extra time to load the additional baggage/gear.

Check-In Time - Stehekin/Domke Lake: Please be at the departure dock at least 20 minutes prior to the scheduled departure time. Due to weather and routing, your aircraft may arrive 10 minutes prior to the scheduled departure or as late as 10 minutes after the scheduled departure time.

Baggage - Scheduled flights -Stehekin: Please limit your baggage to two soft-sided piece of luggage. Total weight should not exceed 40 pounds per person. Baggage in excess of this amount will be checked at an additional charge of $0.67 per pound, $20 minimum, only on a space available basis.  If your baggage exceeds 90 lbs, you may be required to pay for an additional seat to accommodate for your overage.   Hazardous Materials are strictly prohibited by Federal Law.  Camping items such as propane and gas for camping equipment are examples of hazardous materials.  Outboard oil and paint are other examples of prohibited hazardous materials.  If you have any questions as to what you may bring aboard our flights, please call.

Pets: We generally allow pets onboard our aircraft.  Dogs weighing over 50 lbs may be charged a $35 one way fee.  The pilot has the discretion to deny any pet from boarding if seen as a safety issue.  Since our aircraft are small, pet crates are not allowed.  If your dog is "lap dog", soft sided pet carriers are welcome for small dogs and cats.  Cats are allowed as well but may be denied boarding on scheduled flights if another passenger traveling is allergic to cats.  We will transport the cat on the next available flight if necessary. 

Safety: Safety is our primary concern. For over 39 years of operations in the airlines business, we have earned an impeccable safety record. Scheduled flight departure and duration times are based on expected conditions. Weather and other factors may affect our floatplane operations and therefore departure / arrival times cannot be guaranteed.

Changes to your Reservation Dates: Unforeseen changes in your travel plans can occur and we will do our best to accommodate them. During our peak season, space is very limited and changes in dates of travel may be impossible. A change of dates of travel may considered canceling and the applicable cancellation penalties below will apply.

Changes in Arrival and Departure Locations: Confirmation must be given in 24 hours of the changed location of departure or arrival by telephone with one of our representatives. Voice messages will not be accepted for confirmation. No fees will be associated with a location change. If the seat fare is less for the new location of arrival or departure, then the original location fare will apply. If the seat fare is more for the new location of arrival or departure, then the higher fare will apply and the difference will be charged.

Cancellations: Reservations must be cancelled at least 7 days in advance to assure a full refund, less a 5% processing fee. Seat Fare Reservations cancelled in less than 7 days but greater than 3 days in advance are subject to a 50% cancellation fee. Seat Fare Reservations cancelled less than 3 days but greater than 24 hours in advance are subject to a 75% cancellation fee. Any cancellations received with less than 24 hours will not be entitled any refund. No-show passengers will not be entitled to a refund. Personal Charter flights are subject to a 20% cancellation fee. No-show charter flights will not be entitled to a refund. 

Weather Cancellations: All flight cancellations due to weather are entitled to a full refund.