Terminal Location

The CHELAN SEAPLANES TERMINAL is conveniently located on the south shore of Lake Chelan just west of downtown Chelan next to the Lake Chelan Boat Company where the Lady of the Lake and Lady Express depart from. Our point of arrival and departure for Stehekin is the National Park Service dock at Stehekin Landing.

Passenger Terminal

Our terminal features a comfortable lounge area for passengers. Soda and Bottled Water are available for sale. Chelan Seaplanes hats and t-shirts are also available for sale at our Chelan Terminal.

Parking

There is plenty of SAFE short term and long term parking available directly adjacent to our terminal. Parking is $7.00 per vehicle per day and or $35 per week. We recommend that parking payment and arrangements be made during your flight reservations.

Check-In Time – Chelan

Please be at our terminal in Chelan at least 20 minute prior to departure for all Stehekin departures. Domke Lake departures must check in at least 30 minutes prior to departure. This will allow a little extra time to load the additional baggage/gear.

Check-In Time – Stehekin/Domke Lake

Please be at the departure dock at least 20 minutes prior to the scheduled departure time. Due to weather and routing, your aircraft may arrive 10 minutes prior to the scheduled departure or as late as 10 minutes after the scheduled departure time.

Baggage – Scheduled flights -Stehekin

Please limit your baggage to two soft-sided pieces of luggage or one soft-sided hiking pack. Total weight should not exceed 40 pounds per person. Hard sided baggage must be no larger than carry on types that fit in the overhead of airline flights, meaning no large roller bags WHICH MAY BE DENIED. Coolers must be the soft sided type to be guaranteed passage. Any baggage in excess of 40 lbs will be on a space available basis and may be subject to a $1 per lb and a $20 minimum. If your baggage exceeds 90 lbs, you may be required to pay for an additional seat to accommodate for your overage.

Hazardous Materials are strictly prohibited by Federal Law. Camping items such as propane and gas for camping equipment are examples of hazardous materials. Outboard oil and paint are other examples of prohibited hazardous materials. If you have any questions as to what you may bring aboard our flights, please call.

Pets

We generally allow pets on board our aircraft. Dogs weighing over 40 lbs will be charged a $35 one way fee. The pilot has the discretion to deny any pet from boarding if seen as a safety issue. Since our aircraft are small, pet crates are not allowed. If your dog is “lap dog”, soft sided pet carriers are welcome for small dogs and cats. Cats are allowed as well but may be denied boarding on scheduled flights if another passenger traveling is allergic to cats. We will transport the cat on the next available flight if necessary.

Safety

Safety is our primary concern. For over 40 years of operations in the airlines business, we have earned an impeccable safety record. Scheduled flight departure and duration times are based on expected conditions. Weather and other factors may affect our floatplane operations and therefore departure / arrival times cannot be guaranteed.

Changes to your Reservation Dates

Unforeseen changes in your travel plans can occur and we will do our best to accommodate them. During our peak season, space is very limited and changes in dates of travel may be impossible. A change of dates of travel may considered canceling and the applicable cancellation penalties below will apply.

Changes in Arrival and Departure Locations

Confirmation must be given in 24 hours of the changed location of departure or arrival by telephone with one of our representatives. Voice messages will not be accepted for confirmation. No fees will be associated with a location change. If the seat fare is less for the new location of arrival or departure, then the original location fare will apply. If the seat fare is more for the new location of arrival or departure, then the higher fare will apply and the difference will be charged.

Cancellations

Scheduled flights/tours – Your ticket is non-refundable.  By adding the refundable ticket fee, your ticket will be fully refundable (less the fee per person one way) up to 24 hours advance notice of your flight.  If you do not choose this option, you may cancel your flight reservation up to 24 hours prior to your flight and your ticket will be valid for up to one year as open credit.

Charter flights – Personal Charter flights are subject to a 20% cancellation fee. No-show charter flights will not be entitled to a refund.

Weather Cancellations

All flight cancellations due to weather or conditions not flyable are entitled to a full refund.

Payments

Chelan Seaplanes accepts cash, travelers checks, Visa or MasterCard (U.S. Dollars only please).

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